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Frequently Asked Questions

Everything you need to know about Managed IT Services, cybersecurity, infrastructure management, support and working with Accurate Network.

A. Managed IT Services

Proactive IT management that keeps your systems reliable, secure and aligned with your business goals.

1. What is Managed IT Services?

Managed IT Services is a proactive approach to IT management where Accurate Network continuously monitors, maintains, secures, and supports your technology infrastructure to prevent issues before they impact business operations.

2. How does Managed IT Services differ from traditional IT support?

Traditional IT support is usually reactive, fixing problems after they occur. Managed IT Services focuses on proactive monitoring, maintenance, security, and performance optimization to minimize downtime and improve business productivity.

3. What is included in a Managed IT Services agreement?

Our Managed IT Services typically include network monitoring, server management, cybersecurity protection, backup management, help desk support, vendor coordination, system maintenance, and IT performance reporting.

4. Can you manage our entire IT environment?

Yes. Accurate Network can manage your complete IT infrastructure, including servers, workstations, networks, firewalls, backup systems.

5. Can Accurate Network work with our internal IT team?

Absolutely. We can function as an extension of your internal IT team by providing specialized expertise, proactive monitoring, cybersecurity support, infrastructure management, and additional resources when needed.

6. Do you provide proactive monitoring?

Yes. Our team continuously monitors critical IT systems, servers, network devices, storage solutions, and security infrastructure to detect and resolve potential issues before they affect business operations.

7. How do you identify IT problems before they cause downtime?

We use advanced monitoring tools, automated alerts, system health checks, security assessments, and performance analytics to identify risks early and take corrective action before they become business disruptions.

8. How do you report IT performance to management?

We provide regular reports covering system health, network performance, security events, backup status, asset information, support activities, and recommendations for continuous IT improvement.

9. Can you manage IT vendors on our behalf?

Yes. Accurate Network acts as a single point of contact for your technology ecosystem and can coordinate with internet providers, software vendors, hardware manufacturers, and other IT partners.

10. Is Managed IT suitable for a growing business?

Yes. Managed IT Services are ideal for growing businesses because they provide predictable IT support, stronger cybersecurity, scalable infrastructure, reduced downtime, and access to experienced IT professionals without the cost of a large internal IT department.

B.IT Support

Responsive remote and on-site support to keep your employees productive and your IT problems under control.

1. Do you provide remote IT support?

Yes. Accurate Network provides remote IT support to quickly resolve software, connectivity, user access, email, printer, and system-related issues without requiring an on-site visit whenever possible.

2. Do you provide on-site IT support?

Yes. Our engineers provide on-site support for hardware installations, network troubleshooting, server maintenance, firewall deployments, infrastructure upgrades, and issues that require physical intervention.

3. What types of IT problems can your helpdesk handle?

Our helpdesk assists with user account issues, network connectivity problems, printer errors, software troubleshooting, email issues, device configuration, VPN access, security concerns, and general IT support requests.

4. How are urgent IT issues handled?

Critical incidents are prioritized immediately. Our team follows an escalation process to quickly identify the root cause, minimize downtime, and restore normal business operations as efficiently as possible.

5. Can you support employees working remotely?

Yes. We support remote employees by assisting with VPN connectivity, secure remote access, endpoint security, application support, device troubleshooting, and connectivity issues.

6. Can you help with new employee onboarding?

Yes. We can prepare user accounts, configure workstations, set up email access, assign permissions, install required software, and ensure new employees have the technology they need from day one.

7. Can you help when an employee leaves the company?

Yes. We can assist with account deactivation, access removal, password resets, device collection procedures, and security reviews to help protect company information.

8. Do you provide hardware and software troubleshooting?

Yes. Our team diagnoses and resolves issues related to desktops, laptops, servers, operating systems, business applications, peripherals, and other IT equipment.

9. Can you support printers and peripherals?

Yes. We provide support for printers, scanners, barcode devices, biometric systems, and other office peripherals to help maintain productivity across your organization.

10. Can you provide support outside normal business hours?

Yes. Depending on your support agreement and business requirements, Accurate Network can provide after-hours support for critical systems, maintenance activities, and urgent IT incidents.

C. Network & Infrastructure

Reliable management of your networks, servers and core infrastructure for better performance and less downtime.

1. Can you manage our complete business network?

Yes. Accurate Network can manage your entire network infrastructure, including switches, routers, wireless networks, firewalls, internet connectivity, VPN access, and network security to ensure reliable business operations.

2. Do you manage Wi-Fi networks?

Yes. We design, deploy, optimize, and maintain business Wi-Fi networks to provide secure, stable, and high-performance wireless connectivity for employees and guests.

3. Do you manage switches and routers?

Yes. Our team manages the configuration, monitoring, maintenance, and troubleshooting of business-grade switches and routers to ensure optimal network performance and reliability.

4. Can you manage VPN connectivity?

Yes. We configure and support secure VPN solutions that allow employees and branch offices to safely access company resources from remote locations.

5. Can you monitor network performance?

Yes. We continuously monitor network health, bandwidth utilization, device status, connectivity, and performance metrics to identify and resolve issues before they impact operations.

6. Can you troubleshoot slow internet or network issues?

Yes. Our engineers can diagnose and resolve network bottlenecks, internet connectivity problems, Wi-Fi performance issues, hardware failures, and configuration-related problems.

7. Can you manage physical and virtual servers?

Yes. We provide administration, monitoring, maintenance, patch management, performance optimization, and troubleshooting for both physical and virtual server environments.

8. Do you support virtualization environments?

Yes. Accurate Network supports virtualization platforms by managing virtual machines, host servers, resource allocation, backups, performance monitoring, and infrastructure optimization.

9. Can you manage storage and NAS systems?

Yes. We provide deployment, configuration, monitoring, backup management, migration, and ongoing support for NAS and business storage solutions, including QNAP and Synology systems.

10.Can you document our IT infrastructure?

Yes. We can create and maintain detailed documentation covering network diagrams, IP addressing, server configurations, security policies, backup procedures, and infrastructure inventories.

D. Cybersecurity

Practical security solutions that help protect your systems, users and business data from evolving threats.

1. What cybersecurity services does Accurate Network provide?

Accurate Network provides cybersecurity services including firewall management, endpoint protection, security monitoring, access control, vulnerability reduction, backup protection, email security, and cybersecurity best-practice guidance.

2. Can you manage our firewall?

Yes. We deploy, configure, monitor, and maintain business firewalls to help protect your network from unauthorized access, cyber threats, and security vulnerabilities.

3. Can you help protect our business from ransomware?

Yes. We help reduce ransomware risks through endpoint protection, backup solutions, access controls, security monitoring, employee awareness recommendations, and proactive system maintenance.

4. Do you provide endpoint security?

Yes. We help secure desktops, laptops, and servers through antivirus management, endpoint protection, security updates, device monitoring, and access control measures.

5. Can you improve our email security?

Yes. We can help strengthen email security by implementing spam filtering, phishing protection, secure authentication methods, and email security best practices.

6. Do you help implement Multi-Factor Authentication?

Yes. We assist businesses in deploying Multi-Factor Authentication (MFA) to provide an additional layer of security for user accounts, remote access systems, and critical business applications.

7. Can you review our current cybersecurity posture?

Yes. We can assess your existing IT environment, identify potential security gaps, review configurations, and provide recommendations to improve your overall cybersecurity readiness.

8. How can we reduce phishing and social-engineering risks?

Businesses can reduce phishing risks through employee awareness training, stronger password policies, Multi-Factor Authentication, email security controls, and clearly defined security procedures.

9. Can you help us create IT security policies?

Yes. Accurate Network can assist with developing IT security policies covering password management, acceptable use, remote access, backup procedures, user access controls, and cybersecurity best practices.

10. What should a business do if it suspects a cyber incident?

If a cyber incident is suspected, the affected systems should be isolated immediately, evidence preserved, access reviewed, backups verified, and qualified IT professionals contacted to assess and contain the situation as quickly as possible.

E. Backup & Business Continuity

Protect critical data and prepare your business to recover quickly from failures, ransomware and unexpected disruptions.

1. How do I know whether my backups are actually working?

A successful backup message does not always mean your data is recoverable. We can monitor backup jobs, check logs, verify backup integrity, and perform regular restore tests to confirm your backups are actually usable.

2. What should a business back up?

Businesses should back up critical data such as files, databases, accounting data, application data, email, Microsoft 365 data, server configurations, and other information required to keep operations running.

3. How frequently should business data be backed up?

It depends on how frequently your data changes and how much data you can afford to lose. Many businesses use daily backups, while critical systems may require backups several times a day or continuous protection.

4. Should backups be stored off-site?

Yes. Keeping at least one backup copy off-site helps protect your business if the primary office experiences theft, fire, hardware failure, or another major disaster. A combination of local and off-site backups provides stronger protection.

5. Can backups protect against ransomware?

Yes, properly designed backups can significantly reduce the impact of ransomware. However, backups should be isolated or protected from unauthorized deletion and encryption. We can help implement backup strategies with multiple recovery points and secure backup copies.

6. Do you provide Microsoft 365 backup?

Yes. Microsoft 365 includes services such as Exchange Online, OneDrive, SharePoint, and Teams, but relying only on Microsoft 365’s built-in retention features may not provide the complete backup strategy your business needs. We can help implement dedicated Microsoft 365 backup and recovery.

7. Can you test whether our data can actually be recovered?

Yes. We can perform test restores of files, folders, databases, virtual machines, or other critical workloads. Recovery testing helps identify backup problems before you actually need the backup.

8. What is the difference between backup and disaster recovery?

Backup is the process of creating copies of your data so it can be restored after loss or corruption. Disaster recovery is the broader process of restoring systems, applications, infrastructure, and business operations after a major disruption.

9. How quickly can a business recover after an IT disaster?

Recovery time depends on the systems involved, the backup architecture, the amount of data, and the recovery plan. We can help define your RTO (Recovery Time Objective) and RPO (Recovery Point Objective) and design a recovery strategy around your business requirements.

10. Can you help create a Business Continuity Plan?

Yes. We can help assess your critical systems, identify potential risks, define backup and recovery procedures, establish RTO/RPO targets, assign responsibilities, and create a practical Business Continuity and Disaster Recovery plan for your organization.

Commercial / Buying Questions

Clear answers about pricing, AMC, service plans, contracts and getting started with Accurate Network.

1. How much do Managed IT Services cost?

The cost of Managed IT Services depends on factors such as the number of users and devices, infrastructure size, required services, security requirements, and support coverage. Accurate Network can assess your IT environment and provide a customized solution based on your business requirements.

2. What factors determine the cost of IT support?

IT support pricing can depend on the number of users and locations, servers, network devices, computers, security systems, cloud services, support requirements, and response times. Accurate Network evaluates your environment and recommends a cost-effective support plan without adding unnecessary services.

3. Do you offer monthly Managed IT plans?

Yes. Accurate Network offers monthly Managed IT Services designed to provide ongoing monitoring, maintenance, troubleshooting, network support, security assistance, and IT management. Plans can be tailored according to your organization’s requirements.

4. Do you provide Annual Maintenance Contracts?

Yes. Accurate Network provides Annual Maintenance Contracts (AMC) for businesses that require ongoing IT infrastructure support and maintenance. AMC services can cover computers, servers, networks, firewalls, storage, and other IT infrastructure depending on the agreed scope.

5. What is included in an IT AMC?

An IT AMC with Accurate Network can include preventive maintenance, troubleshooting, network and server support, hardware and software assistance, performance checks, system monitoring, and on-site or remote technical support. The exact coverage is customized according to your business requirements and AMC scope.

6. Can we start with a smaller IT support requirement?

Yes. Accurate Network can start with the specific IT services your business needs and expand the scope as your requirements grow. This allows businesses to address their most important IT requirements without committing to unnecessary services from the beginning.

7. Can you manage IT for a multi-location business?

Yes. Accurate Network can provide IT support and infrastructure management for businesses operating across multiple offices or locations. We can help manage networks, connectivity, servers, security, remote support, and other IT infrastructure across different locations.

8. Do you require a long-term contract?

Contract requirements depend on the service and support model selected. Accurate Network can discuss flexible engagement options based on your business requirements, service scope, and preferred support arrangement.

9. Can we change or upgrade our service plan as our business grows?

Yes. Accurate Network understands that IT requirements change as businesses grow. Your service scope can be reviewed and upgraded when you add users, locations, servers, cloud services, security solutions, or other IT infrastructure.

10. How do we get a proposal from Accurate Network?

Getting started is simple. Contact Accurate Network and share your business requirements, existing IT infrastructure, number of users or locations, and the type of support you need. Our team can assess your requirements and prepare a customized IT support or Managed IT Services proposal for your business.